- Log in to YouTube 15 minutes prior to the start of service – make sure you are logged in as New Song Admin and not your personal account
- Answer any questions and monitor all comments
- Two minutes before service starts, post standard welcome text verbatim:
- “Hey everybody, glad you’re here! Be sure and let us know who you are and who you’re watching with.”
- During the service don’t post notes or unnecessary comments. Let people chat with each other, but don’t engage. We don’t want to distract people.
- Answer any questions people may have, this requires constant monitoring of the comments (be brief, one or a few sentences, no essays)
- Post in comment section any links when the speaker announces it (not before but right when announced) during the service (ex: giving links)
- After worship is completed post standard exit comment verbatim:
- “Thanks for watching everybody. We hope to have you back next weekend. Also, invite a friend!”
- In case of trolls (derogatory comments/profanity) because this will happen – DO NOT ENGAGE. Just delete their comments as they come in.
Missions Financial Support Operating Procedure
- Anyone asking for financial assistance to go on a mission must complete the Missions Financial Request form.
- The completed form will be returned to the office manager.
- The form is presented to the pastor.
If approved:
- Pastor presents it at the next Elder board meeting for final approval.
- Returns to office manager who will follow up with applicant.
If denied:
- Pastor returns to office manager who will follow up with applicant.
Merchandise Approval and Sales Process Operating Procedure
- Pre-Approval: All merchandise intended for sale must receive prior approval from NSC pastors and elders before being ordered.
- Design and Cost Review:
- A design proof and cost breakdown must be submitted to pastors and/or elders for review.
- Approval will include confirmation of design, quantity, and overall cost.
- Budget and Pricing:
- The Executive Pastor will finalize budget approval and assist in setting the retail price for each item.
- Sales Channels:
- Merchandise may be sold in the church lobby following services or events, and may also be made available online.
- Income Tracking:
- All proceeds will be properly deposited and recorded as Merch Income.
Meetings with People Operating Procedure
To uphold integrity, accountability, and the safety of all individuals involved, the following guidelines apply to all NSC employees and volunteers serving in leadership roles:
- Opposite-Gender Meetings: One-on-one meetings between individuals of opposite genders—whether staff or non-staff—shall not occur in private or public settings. A third-party witness (such as a spouse, church employee, or another leader) must be present for any such interactions.
- Preferred Meeting Locations: Whenever feasible, meetings should be held within NSC offices to ensure transparency and accessibility.
- Meetings with Minors:
- Staff may not meet with a minor—privately or publicly—without documented parental consent (e.g., email or text).
- A second adult (spouse, church employee, or leader) must always be present during meetings with minors.
- Policy Violations: Any staff member or volunteer leader found in violation of this policy will be subject to disciplinary action, which may include dismissal.
Meal Train Crisis Care Operating Procedure
When a request is made regarding the meal train or we wonder if we should start one …
- Are they in a small group?
- If yes, ask them to contact their small group leader for support or we contact them
- If no, see next steps:
- Was this an Unexpected Life Altering Event for them or a family member?
-
- For example:
- Unexpected/unplanned maternity hardship
- Unexpected surgery/accident
- Death
- Unforeseen negative circumstance
- For example:
- If yes, proceed with getting all the information you need to set up a meal train.
- Address
- Food allergies
- Dates (max. Every other day for 10 days) Then we re-evaluate to see if additional support is needed
- Invite members and home group participants to sign up and anyone else that is interested in serving in this capacity
- If no, evaluate the situation often times we can still help set up a meal train
- For example: known surgery where they can plan ahead for meals, or normal maternity/delivery where they can prepare ahead of time is not considered crisis care.
- For these types of events – we will ask for their circle of family and friends who will be emailed to join the meal train and help care for the individual.
- If no close family or friends are available to them, members and home group participants and those interested in serving in this capacity will be invited next.
-
KIDMIN Volunteers Operating Procedure
All volunteers in KIDMIN will have a completed and cleared background check and application packet on file – prior to being scheduled with children.
- Volunteers are expected to attend team meetings as required by the children’s department.
- Will accept/decline your schedule on Planning Center within 3 days of request.
- Model Jesus in their daily life.
- Be in regular attendance at church on dates not serving.
- Be a part of and regularly attend a small group.
- Communicate any issues/changes etc. with your Nursery Lead, in a timely fashion.
- Never be alone with children in a classroom or the restrooms.
- Keep the bottom door locked at all times, and the upper door open at all times.
- Scheduled, cleared volunteers are the only adults allowed in the classroom.
- No volunteer will physically discipline a child. If you need help, please ask your ministry leader and/or call security.
- Volunteers will be familiar with and follow other policies/procedures that pertain to their age group as presented in their application packets.